Returns & Refunds
How returns, refunds, and exchanges work.
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery.
Eligible for Return
- Unopened and unused products
- Products in original packaging
- Products with all accessories included
- Damaged or defective products
- Wrong items received
Not Eligible for Return
- Opened or used products
- Products without original packaging
- Products damaged due to misuse
- Custom or personalized items
How to Return
- Contact Support: Email us at support@happynails.in or call us with your order number within 7 days of delivery.
- Get Return Authorization: We'll provide you with a return authorization number and return address.
- Pack Your Return: Pack the item in its original packaging with all accessories.
- Ship It Back: Send the package to the provided address. You can use our reverse pickup service (free for prepaid orders) or ship it yourself.
- Receive Refund: Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
Refund Process
Refund Timeline
- Refund processing: 5-7 business days after we receive the return
- Prepaid orders: Refund to original payment method
- COD orders: Refund via bank transfer (account details required)
Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
Exchange Policy
We currently don't offer direct exchanges. If you'd like a different size or style, please return the item and place a new order. We'll process your return refund quickly so you can reorder.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a free replacement or full refund, including return shipping costs.
Email: support@happynails.in | Include order number and photos of the issue